Jay Zeman

• 9 years Training     
• 10 years Sales / Sales Support    
• 9 years Management                    
• 8 years Aviation-Pilot, Flight Instructor, Air Traffic Control  
• 15 years Transportation
• 5 years Real Estate
• 14 years IT

CAREER HIGHLIGHTS

SALES / SALES ENGINEER

• Grew assigned geographic territory revenue 30% annually.
• Consistently exceeded sales revenue targets.
• Achieved company’s top 5% level out of 400 representatives.
• Assisted in closing $3.2 Million new business as Sales Engineer.
• Created and presented custom software demonstrations (eCRM). 

TRAINING / TRAINING MANAGEMENT

• Developed and Implemented Training for unique customer implementation. 
• Cut training time and cost by more than 50%, while improving training effectiveness.
• Trained more than 1000 students.

PROJECT MANAGEMENT - IMPLEMENTATION

• Recognized for extensive business knowledge, was Recruited to Implement large global and national customers.
• Managed the implementation of technology and logistics for $3+ Million accounts. 
• Provided guidance & IT Consulting to Customers and DHL Global Managers.

RETENTION

• Recognized for extensive business knowledge, was Tapped to Retain large global and national customers for DHL.
• Retained 100% of all accounts assigned for retention. 

AVIATION

• Ensured the safe, orderly and expeditious movement of aircraft (Air Traffic Control).
• Trained professional pilot students to fly and improve their skills, add ratings. 

CUSTOMER AUTOMATION MANAGEMENT

• Led process improvements resulting in a 75% reduction in misrouted shipments.
• Saved DHL $2.6 million by implementing a newer connectivity technology.
• Hired, Developed, Managed and Inspired technical trainers.
• Developed department and project budgets.
• Drafted the first Service Level Agreements (SLA) for DHL, which served as a baseline for future SLA’s.

INFORMATION TECHNOLOGY (IT) 

• Designed, Developed and Delivered training for Edify and DHL. 
• Developed and Supported Applications using OFX (Open Financial Exchange).
• Designed, Developed and Implemented software to enable automated interfacing between shipping systems.

REAL ESTATE

• Managed technical training for brokers and small businesses. 

                                                                                                                                   
DHL EXPRESS – TX, AZ and NC                   2003 to present

Project Manager – Retention                 2007-present
Project Manager – Implementation       2005-2007
Customer-facing IT Training                  2003-2005

True Colorado Realty - CO and TX     2001 to 2003

Real Estate Broker / Business Owner                            

Quintus Corporation – Littleton, CO     2000 to 2000

Senior Sales Engineer

Edify Corporation – Santa Clara, CA    1997 to 1999

Senior Instructor

DHL EXPRESS – CA and MI                           1987 to 1997

Sales                                                     1996-1997
Customer Automation Manager         1989-1996
Technical Trainer                                 1988-1989
Courier Guard                                      1987-1988

FREELANCE (pao) – Palo Alto, CA                 1987 to 1991

Flight Instructor – CFI, CFII, MEI

Federal Aviation administration – Fremont, CA                 1983 to 1986

Air Traffic Controller

Education & Certification

Bachelor of Science  -   Business Administration  - University of Phoenix 
Process Improvement – Six Sigma Green Belt
Project Management – Prince2 Certified
Pilot License – Commercial Single and Multiengine Land, Instrument Airplane
Flight Instructor – CFI, CFII, MEI 
Air Traffic Control – Radar and Non-Radar Certified

IT EXPERIENCE

• Operating Systems:  Windows 95, 98, 2000, NT, XP and Vista; UNIX; 
• Office Applications:  Microsoft Office (Outlook, Word, Excel, PowerPoint, Access);
• Web Development: MS FrontPage, Dreamweaver, Adobe GoLive
• Graphics and Publishing: Adobe Photoshop, Illustrator and Acrobat
• CRM: Edify, Quintus eContact Suite
• SGML Derivatives:  HTML, OFX, XML;
• Other: Network Administration; Hardware assembly and troubleshooting.   

MEMBERSHIPS / COMMUNITY SERVICE